Live Service Status
Hosting
DNS Name Servers
operational
VPS21
operational
VPS22
operational
VPS23
operational
VPS24
operational
VPS25
operational
Web Hosting
operational
Communication
4G Data SIM
operational
Broadband
operational
CT-VoIP Phone Service
operational
Leased Line
operational
Mobile SIMS
operational
SIP Trunks
operational
Teams Direct Routing
operational
Internal
CloudTree Support Services
operational
MyCloudTree
performance issue
Other
Advanced Email Protection
operational
API Gateway
operational
CT-Prepare Backup Services
operational
Email Service
operational
Microsoft 365
operational
Active Events
Domain Registration services on MyCloudTree
2025-06-09 08:26There is an issue with current links between MyCloudTree customer portal and our domain registrars that is preventing us from registering new domains.
We are working with the domain providers to resolve this as soon as possible.
Updates:
.uk issue resolved.
2025-06-10 07:20We have been able to resolve the issue with all .uk domain name, all domains are now updating and renewing correctly.
.uk issue resolved.
2025-06-10 07:20We have been able to resolve the issue with all .uk domain name, all domains are now updating and renewing correctly. We are continuing work to resolve all non .uk domains
Resolved Events
Weekend Update
2025-06-07 18:04Over the weekend of the 7th/8th June 2025, we will be upgrading our internal servers.
This may cause our website, Customer Portal and Status Page to be off line at times.
We are not expecting this to affect any customers services. Support will be operating as normal.
Updates:
MyCloudTree Updated
2025-06-07 18:17We have completed MyCloudTree update, we are still testing all functions are operating normally for the rest of the weekend. Please report any issues to support in the normal way.
New status page updated
2025-06-07 18:18We are currently deploying the new status page, further tests ongoing.
Support Portal access
2025-06-07 19:53Access to the new support portal to view your tickets and raise support requests has been added to the Customer Self Service Portal. Please use the forgotten password link if you have issues logging in.
Updates completed
2025-06-08 07:54All updates have been successfully applied and all system tests show system operating normally. Please report any issues to support via the normal channels.