Current status

Some systems are under maintenance

Planned maintenance

Planned upgrades to Hosting Servers.

Over the coming months we are replacing all of our hosting servers with new machines. This will require every customers account to be moved to one of the new servers.

This process will be carried out where ever possible outside core business hours, we expect there to be only minimal customer impact. With a short outage whilst the data is moved from an existing machine to new machine.

There should be no configuration changes required on the customer side.

We will update with more details as they become available, and would ask any customer with questions to contact support via the normal email support channels.

Past incidents

Upgrade of MyCloudTree

We are applying patches and updates to our servers which may require us to take off line our Customer Portal MyCloudTree for a short period of time.

We apologise for any inconvenience caused.

RESOLVED - Wordpress sites not working

The issues of a stuck update has been located and resolved.

We apologise for any inconvenience this may have caused.

Wordpress sites not working

We are investigating issue with Wordpress sites not being correctly displayed on VPS23 hosted sites.

We will provide updates as soon as we have more details.

RESOLVED: Spam Titan License issue

The vendor has resolved the issue and all services are operational again.

Spam Titan License issue

There is a fault with Spam Filtering where the license file has become corrupted. We are working with the vendor to resolve this as soon as possible.