Current status

All systems operational

Planned maintenance

Planned upgrade of the CT-VoIP Platform

There is a scheduled update to version 18 of the 3cx platform.

This is scheduled for Saturday 4th Dec between 17:00-18:00.
The way in which you access your CT-VoIP phone line will determine if any changes or actions are required by you.

If you use the browser webclient, you will notice a change to the look of the webclient, however all the functions will remain the same. No actions required by you.
If you have a physical phone, then no changes will present themselves to you and no actions are required by you.
If you use the mobile app, you may need to re-register your app with a new QR code. Simply log into the webclient and click on your name at the top right, select "Display QR code" and using the 3cx app re-register your phone line.

We expect that most users will not need to perform any actions, and this notification is just for your information as the phone lines will be down for a short period whilst the upgrade is applied and server rebooted.

If you have any questions or comments, please contact the helpdesk in the normal way.

Past incidents

Network Maintenance Advisory - 23 November 2021

During the night of 23/11/2021 one of our suppliers will be undergoing work to improve their network resilience.

There will be an anticipated downtime for connectivity services, such as broadband, FTTC, ADSL and FTTP for up to 10 minutes but these services should be considered at risk for the duration of the maintenance window:

Start Date & Time: 23/11/2021 @ 22:00 GMT
End Date & Time: 23/11/2021 @ 23:59 GMT

We apologise for any inconvenience caused by this essential maintenance.

Start time

Nov 23, 22:00 GMT

Estimated duration

2 hours

Components affected

Connectivity - Fibre line
Connectivity - EFM
Connectivity - ADSL Broadband
Connectivity - FTTC

Intermittent Outbound Call Failures - Resolved

We have identified the problem and all calls to mobiles are passing successfully.
Please accept our sincere apologies for the inconvenience caused.

Intermittent Outbound Call Failures

We are currently investigating outbound call failures to mobiles. We are investigating this as a priority.
Please accept our apologies for the inconvenience caused. We will provide further updates as we get them.

Intermittent Outbound Call Failures - Resolved

Traffic is showing calls are returning to normal. If you are still experiencing and failures, please provide examples to support@cloud-tree.co.uk in the following format:

• Time and date of the call
• Inbound or Outbound call
• Destination number
• Behaviour experienced

Please accept our apologies for the inconvenience caused.

Intermittent Outbound Call Failures

We have identified the issue with our upstream supplier and are actively in discussion with them and working towards a resolution.
Please accept our apologies for the inconvenience caused. We will provide further updates as we get them.