Update - Delayed mail flow
The servers power has been increased and the backlog is clearing quickly.
We expect all email services via AEP to be back to normal in the next 10-15 mins.
Again we apologise for any inconvenience caused.
The servers power has been increased and the backlog is clearing quickly.
We expect all email services via AEP to be back to normal in the next 10-15 mins.
Again we apologise for any inconvenience caused.
We have identified the issue as a sharp rise in the number of viruses being sent via email. The AEP filtering is correctly checking all attachments but this has lead to a delay and backlog building up.
We are working with the supplier to tweak the servers resources to try and clear the backlog as soon as possible, we apologise for any inconvenience caused.
We continue to monitor the situation and will provide further updates throughout the day until the backlog is cleared.
Our team continues to diagnose the issue with email flowing through our Advanced Email Protection platform. Emails are slowly being delivered but are still delayed.
Please accept our apologies whilst we resolve this issue.
We are investigating a delay to email being processed by our Advanced email server. This means that some emails are being delayed.
We will update as soon as we have more information.
The carrier has resolved the issue. At 02:30 we received confirmation that all affected circuits are now up and running.
Please accept our sincerest apologies for any inconvenience caused.
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