UPDATE - Broadband connections
The carrier has identified and resolved the issue with DNS causing internet failures for a sub set of clients.
Please raise a support ticket if you continue to experience issues.
The carrier has identified and resolved the issue with DNS causing internet failures for a sub set of clients.
Please raise a support ticket if you continue to experience issues.
The carrier has confirmed that there is an issue with an upstream DNS provider causing issues with a subset of customers broadbands.
Their network teams are investigating and working to resolve the issue asap.
We will update as soon as we receive more information.
We are investigating a DNS issues across the country affecting internet connectivity. We will update as soon as the carrier confirms the issue.
Components affected
Connectivity - ADSL Broadband
Connectivity - FTTC/SoFEA/FTTP
Following our monitoring of all services for the last 24 hours, we can confirm all have returned without any further disruption.
Kind regards
Terry
We are seeing traffic levels return to normal and getting reports that normal service is resuming. We are awaiting for an all clear from networks teams and monitoring the situation. Further updates to follow by 14:00.
Components affected
Connectivity - ADSL Broadband
Connectivity - FTTC/SoGEA/FTTP
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