Hello,

Christmas is right around the corner! Before you head off for your well-deserved break, we wanted to update you on our change freeze. We know that the services we provide to you are in peak demand over this period, and we want to give you confidence that they will operate as expected, without interruption.

This year’s change freeze will be from Friday 16th December 2022 until Tuesday 3rd January 2023.

This means no non-essential changes/releases will be undertaken during this time to ensure the continued operation of the platform. Any service affecting problems that require an emergency change will of course be completed.

If you have any questions or concerns, please contact our support teams.

Kind Regards,

Customer Support

Dear Customer,

Please be aware we need to carry out essential maintenance which will affect the service we provide you as follows:

Planned Start Date: 29/11/2022 Planned Start Time: 22:30
Planned End Date: 30/11/2022 Planned End Time: 06:00

Outage Start Date: 29/11/2022 Outage Start Time: 23:59
Outage End Date: 30/11/2022 Outage End Time: 05:00

Schedule Advised is Local UK Time

Maintenance activity:
Emergency Notification. We have been advised by our vendor of an urgent requirement to upgrade our node software to prevent unexpected service impact due to an identified bug within the code. This code has been lab tested and is fully approved for deployment. Customers will see a maximum 20–30-minute outage whilst the node reloads. No service impacting work will take place before midnight only pre checks. Outage window to run until 5am, no new reloads will commence after 4am in case of issues.

Dear Customer,

Please be aware we need to carry out essential maintenance which will affect the service we provide you as follows:

Planned Start Date: 20/11/2022 Planned Start Time: 22:30
Planned End Date: 21/11/2022 Planned End Time: 06:00

Outage Start Date: 20/11/2022 Outage Start Time: 23:59
Outage End Date: 21/11/2022 Outage End Time: 05:00

Schedule Advised is Local UK Time

Maintenance activity:
Upgrade of Nokia Platform Project. Upgrade of Nokia Nodes to enable management platform upgrade (required ASAP to enable functions and card types needed that are not available on current release of software). There has been an impact to orders as we are unable to delivery on current software version of nodes and platform. Customers will see a maximum 20–30-minute outage whilst the node reloads (This allows time to rollback if required) No service impacting work will take place before midnight only pre checks. Outage window to run until 5am, no new reloads will commence after 4am in case of issues and requirement to fallback.

All of our shared web hosting servers will be undergoing updating during this maintenance window.

Server reboots may be required resulting in a short downtime for website and email services hosted on each machine. Downtime should be less than 15 minutes.

As version 7.3 has been depreciated we will be removing it from our servers. Anyone whos account is set to run on PHP7.3 will be automatically upgraded to version 7.4.

Our secured hardened versions of PHP, including 7.3 are still available for backwards compatibility.

We have been informed of a planned maintenance during the above times on all eSIM services.
eSIM services may experience a short interruption to service.
It is expected that there will be 20min of interruptions to service however eSIM services will be deemed At Risk during the above date and time, All efforts will be made to minimise disruption.