Live Service Status
Hosting
DNS Name Servers
operational
VPS21
operational
VPS22
operational
VPS23
operational
VPS24
operational
VPS25
operational
Web Hosting
operational
Communication
4G Data SIM
operational
Broadband
operational
CT-VoIP Phone Service
operational
Leased Line
operational
Mobile SIMS
operational
SIP Trunks
operational
Teams Direct Routing
operational
Internal
CloudTree Support Services
operational
MyCloudTree
operational
Other
Advanced Email Protection
operational
API Gateway
operational
CT-Prepare Backup Services
operational
Email Service
operational
Microsoft 365
operational
Active Events
Resolved Events
Customer Portal emails
2025-06-18 17:00We are investigating an issue where our customer management platform is unable to send emails.
This means invoices, password resets and all other email notifications are not being received by customers.
We will update as soon as we have identified and resolve the issue.
Updates:
Resolved
2025-06-19 08:12The root cause of the problem has been located and resolved. Any customers who are missing invoices can log into the customer portal at https://mycloudtree.co.uk to receive them. All new invoices will be received by email going forwards.
Network Maintenance Advisory 20.06.2025 @ 00:00:00
2025-06-17 12:42Upcoming scheduled maintenance notice
Hi,
During the night of 20.06.2025 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 20/06/2025 @ 00:05:00 GMT
End date & time: 20/06/2025 @ 06:00:00 GMT
Affecting the below areas:
Alresford Bassett Fordingbridge Henbury Keynsham Nailsea Pill South Cerney Thornbury Wanborough Warminster Westbury
We apologise for any inconvenience caused by this essential maintenance.
Updates:
Complete
2025-06-20 07:35Works were completed as scheduled.
Domain Registration services on MyCloudTree
2025-06-09 08:26There is an issue with current links between MyCloudTree customer portal and our domain registrars that is preventing us from registering new domains.
We are working with the domain providers to resolve this as soon as possible.
Updates:
.uk issue resolved.
2025-06-10 07:20We have been able to resolve the issue with all .uk domain name, all domains are now updating and renewing correctly.
.uk issue resolved.
2025-06-10 07:20We have been able to resolve the issue with all .uk domain name, all domains are now updating and renewing correctly. We are continuing work to resolve all non .uk domains
Resolved
2025-06-12 16:24All domain registrations and renewals for non .uk domains are processing correctly again. Any orders placed have now been processed from the backlog.