The carrier is still investigating the issue affecting outbound calls, which continue to return a 408 Request Timeout response. We remain in contact with their support team and have escalated the case for further investigation.

We have not yet received a further update regarding the ongoing incident affecting calls to EE & some BT numbers. The carrier has confirmed that EE is actively working to resolve the issue on their network, and we are continuing to monitor the situation closely.

We have not yet received a further update regarding the ongoing incident affecting calls to EE & other networks such as BT, Three and Vodafone are impacted. They are actively working to resolve the issue on their network, and we are continuing to monitor the situation closely.

The Carrier has confirmed they are working to resolve this P1 incident on their network.

Following on from our previous updates, we still await updates on the fault calling mobile numbers but we continue to monitor. The situation is now being updated in mainstream media so we will not send further updates this evening. We will provide a further update tomorrow morning. We apologise for the inconvenience caused.

We are starting to see services returning to normal. We will continue to monitor until we receive official notification from the mobile operator.

We have been monitoring EE services for voice over the weekend and now see services running as normal. Please contact support if you continue to have any issues.

The root cause of the problem has been located and resolved. Any customers who are missing invoices can log into the customer portal at https://mycloudtree.co.uk to receive them. All new invoices will be received by email going forwards.