Live Service Status
Hosting
DNS Name Servers
operational
VPS21
operational
VPS22
operational
VPS23
operational
VPS24
operational
VPS25
operational
Web Hosting
operational
Communication
4G Data SIM
operational
Broadband
operational
CT-VoIP Phone Service
service issue
Leased Line
operational
Mobile SIMS
operational
SIP Trunks
service issue
Teams Direct Routing
operational
Internal
CloudTree Support Services
operational
MyCloudTree
operational
Other
Advanced Email Protection
operational
API Gateway
operational
CT-Prepare Backup Services
operational
Email Service
operational
Microsoft 365
operational
Active Events
Outbound calling issue
2025-07-24 11:11We’re currently investigating an issue affecting outbound calls routed through a certain carrier. Calls are failing with a 408 Request Timeout response.
We’ve engaged with the carrier, and they are actively investigating the issue on their upstream systems.
We apologise for the disruption and will provide an update within the next 30 minutes.
Updates:
Update - Investigating
2025-07-24 11:27The carrier is still investigating the issue affecting outbound calls, which continue to return a 408 Request Timeout response. We remain in contact with their support team and have escalated the case for further investigation.
Update - Investigating
2025-07-24 13:45We have not yet received a further update regarding the ongoing incident affecting calls to EE & some BT numbers. The carrier has confirmed that EE is actively working to resolve the issue on their network, and we are continuing to monitor the situation closely.
Carrier Update
2025-07-24 14:11We have not yet received a further update regarding the ongoing incident affecting calls to EE & other networks such as BT, Three and Vodafone are impacted. They are actively working to resolve the issue on their network, and we are continuing to monitor the situation closely.
Update - In Progress
2025-07-24 15:42The Carrier has confirmed they are working to resolve this P1 incident on their network.
Ongoing
2025-07-24 19:16Following on from our previous updates, we still await updates on the fault calling mobile numbers but we continue to monitor. The situation is now being updated in mainstream media so we will not send further updates this evening. We will provide a further update tomorrow morning. We apologise for the inconvenience caused.
Update-Services returning
2025-07-24 19:18We are starting to see services returning to normal. We will continue to monitor until we receive official notification from the mobile operator.
Resolved Events
Loss of Service on Broadband Connections
2025-07-15 08:19We are currently aware of an issue affecting broadband connectivity for a subset of our customers whose services route through one of our upstream carriers, Virgin Media. Their Network Engineering and Systems teams are actively investigating and working to identify the root cause.
We sincerely apologise for the inconvenience this may be causing and appreciate your patience while the matter is being addressed.
Updates:
Incident resolved
2025-07-15 08:42We can now confirm that broadband services affected by the earlier issue with our upstream carrier, Virgin Media, have been fully restored. We sincerely apologise for the disruption this may have caused and appreciate your patience while the issue was being resolved.
Customer Portal emails
2025-06-18 17:00We are investigating an issue where our customer management platform is unable to send emails.
This means invoices, password resets and all other email notifications are not being received by customers.
We will update as soon as we have identified and resolve the issue.
Updates:
Resolved
2025-06-19 08:12The root cause of the problem has been located and resolved. Any customers who are missing invoices can log into the customer portal at https://mycloudtree.co.uk to receive them. All new invoices will be received by email going forwards.
Network Maintenance Advisory 20.06.2025 @ 00:00:00
2025-06-17 12:42Upcoming scheduled maintenance notice
Hi,
During the night of 20.06.2025 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 20/06/2025 @ 00:05:00 GMT
End date & time: 20/06/2025 @ 06:00:00 GMT
Affecting the below areas:
Alresford Bassett Fordingbridge Henbury Keynsham Nailsea Pill South Cerney Thornbury Wanborough Warminster Westbury
We apologise for any inconvenience caused by this essential maintenance.
Updates:
Complete
2025-06-20 07:35Works were completed as scheduled.