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Live Service Status

Hosting

DNS Name Servers

operational

VPS21

operational

VPS22

operational

VPS23

operational

VPS24

operational

VPS25

operational

Web Hosting

operational

Communication

4G Data SIM

operational

Broadband

operational

CT-VoIP Phone Service

service issue

Leased Line

operational

Mobile SIMS

operational

SIP Trunks

service issue

Teams Direct Routing

operational

Internal

CloudTree Support Services

operational

MyCloudTree

operational

Other

Advanced Email Protection

operational

API Gateway

operational

CT-Prepare Backup Services

operational

Email Service

operational

Microsoft 365

operational

Active Events

Outbound calling issue

2025-07-24 11:11

We’re currently investigating an issue affecting outbound calls routed through a certain carrier. Calls are failing with a 408 Request Timeout response.

We’ve engaged with the carrier, and they are actively investigating the issue on their upstream systems.

We apologise for the disruption and will provide an update within the next 30 minutes.

Updates:

Update - Investigating
2025-07-24 11:27

The carrier is still investigating the issue affecting outbound calls, which continue to return a 408 Request Timeout response. We remain in contact with their support team and have escalated the case for further investigation.

Update - Investigating
2025-07-24 13:45

We have not yet received a further update regarding the ongoing incident affecting calls to EE & some BT numbers. The carrier has confirmed that EE is actively working to resolve the issue on their network, and we are continuing to monitor the situation closely.

Carrier Update
2025-07-24 14:11

We have not yet received a further update regarding the ongoing incident affecting calls to EE & other networks such as BT, Three and Vodafone are impacted. They are actively working to resolve the issue on their network, and we are continuing to monitor the situation closely.

Update - In Progress
2025-07-24 15:42

The Carrier has confirmed they are working to resolve this P1 incident on their network.

Resolved Events

Loss of Service on Broadband Connections

2025-07-15 08:19

We are currently aware of an issue affecting broadband connectivity for a subset of our customers whose services route through one of our upstream carriers, Virgin Media. Their Network Engineering and Systems teams are actively investigating and working to identify the root cause.

We sincerely apologise for the inconvenience this may be causing and appreciate your patience while the matter is being addressed.

Updates:

Incident resolved
2025-07-15 08:42

We can now confirm that broadband services affected by the earlier issue with our upstream carrier, Virgin Media, have been fully restored. We sincerely apologise for the disruption this may have caused and appreciate your patience while the issue was being resolved.

Customer Portal emails

2025-06-18 17:00

We are investigating an issue where our customer management platform is unable to send emails.

This means invoices, password resets and all other email notifications are not being received by customers.

We will update as soon as we have identified and resolve the issue.

Updates:

Resolved
2025-06-19 08:12

The root cause of the problem has been located and resolved. Any customers who are missing invoices can log into the customer portal at https://mycloudtree.co.uk to receive them. All new invoices will be received by email going forwards.

Network Maintenance Advisory 20.06.2025 @ 00:00:00

2025-06-17 12:42

Upcoming scheduled maintenance notice

Hi,

During the night of 20.06.2025 one of our suppliers will be undergoing work to improve their network resilience.

All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:

Start date & time: 20/06/2025 @ 00:05:00 GMT
End date & time: 20/06/2025 @ 06:00:00 GMT

Affecting the below areas:
Alresford Bassett Fordingbridge Henbury Keynsham Nailsea Pill South Cerney Thornbury Wanborough Warminster Westbury

We apologise for any inconvenience caused by this essential maintenance.

Updates:

Complete
2025-06-20 07:35

Works were completed as scheduled.