We are been informed of upcoming planned engineering work on all eSIM services during the above dates and times.
eSIM services will experience short periods of downtime during the windows and all efforts will be made to minimise impact.
Due to staff absences and the additional Bank holiday for Her Majesty Queen Elizabeth II funeral we will be offering reduced support over the maintenance period.
We will continue to monitor our services 24/7 but will not be answering the telephone. Please contact support@cloud-tree.co.uk and we will respond to your request as soon as we can.
We are been informed of upcoming planned engineering work on all eSIM services during the above dates and times.
eSIM services will experience short periods of downtime during the windows and all efforts will be made to minimise impact.
Over the Bank holiday weekend, support staff will unavailable by telephone between Thursday and Monday.
Our NOC Support staff will be monitoring all services to ensure services continue to run as normal.
If you have a paid for managed service with CloudTree please contact your account manager for support, alternatively you can email support@cloud-tree.co.uk and we will do our best to resolve your issue asap.
Please no change requests will be possible during the Bank Holiday weekend.
Regards and wishing you a great Easter Break
CloudTree
All hosting servers will be routinely rebooted this evening in order to fully complete the latest security patches.
All services will be at risk of being offline for a period less than 15 Mins.
Regards, Tech Support.
We are currently investigating an issue with VPS22 which may affect website and email services hosted on this server.
We have performed an estate wide scan for any vulnerabilities relating to the zero day issue of the apache log4j vulnerability and are pleased to say that no systems could have been vulnerable as we already were running v2 of the module.
We would highly recommend all customers check their own website and other systems to ensure they are not left vulnerable by this significant security issue announced this week.
https://cve.mitre.org/cgi-bin/cvename.cgi?name=2021-44228 see link for full details
All connections have been restored. We are working with the upstream supplier to identify the root cause of the problem that occurred.
Please accept our apologies for the inconvenience caused.
We are still investigating with our suppliers. We will provide a further update at 11 am.
Please accept our apologies for the inconvenience caused.
We have been made aware of customers experiencing Total Loss of Service (TLOS) on their broadband connections. We are treating this as a P1 and we are currently investigating this with our upstream supplier.
Please accept our apologies for the inconvenience caused.
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